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Venice Gondola, Gondola ride Venice

Venice Gondola ride

Terms & Conditions

Please read the following terms and conditions carefully before making your booking. They contain important information concerning your rights and obligations.

Acertio Factoría Creativa SL (herein after Acertio) trades as and acts as an agent for the contracting of tour services through its website:

For your convenience we have a versión of our General Conditions translated into different languages, but the Spanish version is the only legally binding.

By completing your reservation you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travellers in your group of their reservation details.

All communication directly related to the service you contract with us must be received in writing at the following email address This email address is being protected from spambots. You need JavaScript enabled to view it.. Acertio has its registered office in Avenida 11 de Setembre, 111, Sabadell (Barcelona), Spain. Registered with the Mercantile Register of Barcelona, tomo 42695, Folio 180, sheet B 414578 inscription 3a, under Tax Identification Number ES-B65613424.
We are available to our customers through the following means of contact:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you do not understand any of the conditions outlined in this document, contact our Customer Service team before proceeding with your booking.

Intellectual property rights

Trademarks, trading names and other intellectual property displayed on our website, ore property of Acertio and are protected by national and international intellectual property rights.

All content (including, but not limited to, text, graphics, logos, button icons, images, audio or video files, and software) used on the Bookvenicegondola website is property of Acertio or their suppliers and is protected by national and international intellectual property rights. As such, its use, modification or reproduction without the express written consent of Acertio remains strictly prohibited.


Our website is available in multiple languages. Our Customer Service team can assist you in English and Spanish.
We take great care in accurately translating the content of our website as well as our terms and conditions. However, in the case of discrepancy, the Spanish version will prevail.


Acertio acts as a booking agent in the name of the local tour operator (referred to in continuation as "the Supplier"). In order to request and contract a service you must follow the application procedure established on our website. All bookings must be requested a minimum of 12 hours before the scheduled transfer.

a) The services displayed through our website do not constitute an offer of sale on our behalf, but instead an invitation for you to solicit said services from the Supplier. We may accept or reject your solicitation on behalf of the Supplier. All accepted requests are formalized by the sending of a reservation voucher to the email address you provide to us during the booking process. Should your request be rejected, you will be refunded the full amount (in Euros) of your pre-reservation payment or we may offer you an alternative service and/or Supplier who may have different conditions and/or additional charges.

b) Your reservation represents a direct contract between yourself and the Supplier. Any conditions particular to the Supplier will be included in your reservation voucher. Our function is to facilitate the creation of the contract between yourself and the Supplier. As an agent, we do not accept responsibility for any aspect of the services provided by the Supplier.

c) The reservation or purchase of different transport services through our website does not constitute a "travel or tour package" (viaje combinado) in the sense outlined in the 1990 European Directive on package travel, package holidays and package tours. Each reservation constitutes an independent contract between yourself and the Supplier.

3-Online Reservation Procedure

a) All public transportation services offered by Acertio through its website have been authorized by the local Supplier.

b) By completing the reservation form, you will be purchasing a service via the web. All information provided in the reservation form will be facilitated to the Supplier in order to validate and confirm the service solicited. It is therefore very important that you review and ensure that all names, addresses, telephone numbers, dates, hours and other information provided are corrected. Should any information provided be incorrect, you must contact us immediately.

c) Immediately after payment is successfully made, you will receive a receipt and confirmation of payment received via email. This receipt of payment does not constitute a confirmation of your reservation but serves to confirm that your request is being processed by the Supplier. Once the Supplier has accepted your request, you will be sent an email with your Booking Voucher. This will constitute the formal contract between yourself and the Supplier. The date of the contract will be that which appears in the Booking Voucher.

d) The meeting point for you and the Supplier will appear in the Booking Voucher. You will also find in the same document our 24hour assistance telephone number available for customers during their travel. Calling this number will connect you to a member of our Customer Service team who will be available to attend your call in English or Spanish and assist you with any unforeseen circumstances related to your transfer. You must print your Booking Voucher, sign it and give a copy to the Supplier upon arrival and/or departure. Should you not provide a copy of your Booking Voucher to the Supplier, the service may be subject to cancellation.

e) Once you have received the Booking Voucher it is your responsibility to carefully review all the details there within and insure that all the information is correct. We, as booking agents, cannot be held responsible for errors or discrepancies that may appear in your Booking Voucher. Should you detect any error or discrepancy in your transfer details, you must communicate them immediately. For further details, please see our policy on modifications and cancellations.

f) The information and details given to us by you during the booking process will only be provided to those people or administrations necessary for the fulfilment of the contracted service. In the final step of the booking process you authorize Acertio to communicate your details to anyone involved in the successful completion of said service. Please consult our Privacy and Data Protection Policy for more information.

g) Any notification or communication sent by Acertio must be ratified by you, confirming its reception. Our system will save the record of delivery and in lieu of your written confirmation this shall serve as notification and delivery confirmation.

4-Pricing and Payment

Acertio, upon receipt of your service request, acts as an agent or representative, requesting payment for the full amount of the service you would like to contract with the Supplier.
Through our website you can view pricing details for services calculated according to the selected tour, stating time and date you choose. We reserve the right to modify these prices at any moment and your service request, including after payment. Service is subject to validation until the moment you have received your Booking Voucher via email.
If the Supplier refuses service or adjusts the price for your request before you have received your Booking Voucher, you will be informed by email with a request for additional information or payment if necessary. If the Supplier does not accept the service or you do not agree to the new pricing terms, you will be refunded the full amount previously paid to us (in Euros).

5-Special Requests

During the booking process, Acertio will offer you the possibility to request Extra services. The payment for these Extra services is only provisional and does not guarantee their availability on the day of your service. In the unlikely case that the Supplier cannot accommodate your Extra requirements on the day of your service, you must inform Acertio directly and payment previously made for the specific Extras requested will be refunded.

6-Modifications to Your Booking

a) Any requested change to your booking must be sent to us (during working hours , Mon to Fri from 09:00 to 18:00) in writing to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 48 hours before your scheduled tour.

b) You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle / boat, your destination, extras, etc. You will be informed of any increased costs in the service via email, which will include a link where payment can be made.

c) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 48 hours before your first scheduled transfer.

d) Both private and shared tours may have a fixed starting time. Please show at indicated meeting point 15 minutes before the beginning of the tour. In case you are late, the service will be cancelled and payment forfeited.


a) All cancellation requests must be received, in writing, at our email address This email address is being protected from spambots. You need JavaScript enabled to view it. a minimum of 48 hours before the day of your first scheduled transfer.

b) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.

d) Cancellations made less than 48 hours before the scheduled time of the first transfer indicated on your booking voucher are NOT subject to return.

e) The trip is carried out under the responsibility of the gondolier captaining the boat. In the event of severe weather conditions, including excessive high tide or low tide, the gondolier may decide - at his sole discretion - not to make the trip for security reasons. In such cases we will propose you to make the trip on the next day or on the two days following the booking, depending on availability. You will also be able to cancel your reservation with full refund.

8-Insurance and Liability

a) Acertio acts as a booking agent. You are contracting a service directly with the Supplier and not with us. As an Agent, we accept no responsibility for the provision of the services themselves. Our responsibility is limited to the publication of information on our website about services offered by Suppliers, to communicate information or the modification of reservations to the Supplier and to inform of any changes applied to the terms of your reservation. We accept no responsibility for any information about the transfers that we communicate to you in good faith.

b) We are not liable for any losses that may occur from the incorrect processing of your booking by the Supplier, errors committed by you while competing the booking form or inaccurate or incomplete information provided to us during the booking process.

c) Information about services shown on our website, vehicle sizes, extras, distances and travel time are estimates and Acertio does not guarantee compliance. Similarly Acertio makes no valuation of the suitability of a particular service for your request and is not responsible for the choice you make.

d) Acertio does not accept responsibility for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death must be made directly with the Supplier or may be covered by the terms of your insurance. All claims are subject to the laws and jurisdiction of the country where the service is performed. We are only liable for claims, which arise, solely as a result of our negligence.

e) We are not responsible for any service contracted directly with the Supplier and decline all responsibility for any modifications to your service not explicitly made directly with us in writing through the means of communication provided to you at the time of booking.

f) Acertio offers its website in its current state and makes every effort towards its proper maintenance and operation. We cannot guarantee the absence of technical errors, nor can we guarantee that the web is operational at all times. We make no guarantees as to the accuracy of website content, nor that it is free of viruses that may affect its functionality.

g) Errors that may appear on the website will be corrected as soon as we become aware of their existence. In case of any errors of this type, Acertio reserves the right to cancel your reservation on behalf of the Supplier and reimburse the entire amount paid by the customer at the time of booking.

9-Force Majeure

a) Neither Acertio nor the Supplier can guarantee or be held responsible for extraordinary situations that may occur before or during your transfer. Such circumstances may include, but are not limited to, accidents and related delays, controls or police activity, acts of vandalism or terrorism, protests and organized disturbances, unforeseen hazards on the roadway, acts of government or national authority, natural disasters, fire and adverse weather conditions or other events beyond the control of the Supplier.


a) Acertio is committed at all times to offering you the best service and attention possible. On the website are listed our various forms of contact and office hours. Also, on your Booking Voucher you will find the telephone number to our 24 hour Assistance Line available for you to use during your transfer, where we will assist with any unforeseen circumstances related to your transfer.

b) All communication with you will be made through email. As such, we recommend that you always check your email before you travel to ensure that no important changes have been made to your booking. All notifications will be sent to the email address provided to us at the time of booking.

c) Should your email address or contact telephone number change, you must make provide us with your new contact information immediately so that we may contact you for any issues related to your booking.

d) In the event that you are not present at the meeting point described in your Booking Voucher at the tour starting time the Supplier will try to contact you at the telephone number provided to us during the booking process. If the Supplier cannot reach you because you do not answer the call, your telephone has no service, the call is sent directly to an answering service or because the connection fails, the service will be considered cancelled without reimbursement.

e) If at any time during your tour you detect any problem with the service provided inform the driver or call us at the number provided on your Booking Voucher. We will investigate the problem and attempt to find an immediate solution. Should we not be notified of any problem or incident, are ability to investigate the matter will be compromised as well as your right to lodge an official complaint. With this in mind, all claims or complaints related to a particular service must be received in writing no more than 15 days after the service has been performed.

f) Shortly after your trip you may receive a short questionnaire about your transfer and the service received. This document helps Acertio to implement a policy of constant improvement with respect to our service and suppliers. Your help and feedback is without doubt fundamental and of great value.

11-Customer Responsibility

a) The customer, through acceptance of this contract, declares that he/she is of legal age and in full use of mental faculties enabling them to comply with all the responsibilities related to this contract.

b) The customer declares that he/she understands the terms and conditions described herein and agrees to the payment of service via debit or credit card, having full authorization for its use as well as sufficient funds to cover the cost of the contracted service.

c) The customer understands and agrees to notify Acertio about any change or variation that may affect his/her service as early as possible.

d) Service will be organized and provided according to the information provided to us during the booking process. After your booking you will receive an email confirmation containing your Booking Voucher. It is your responsibility to review and confirm that all information therein is correct and, in the case of discrepancies, notify us immediatly. Failure to do so will leave you without recourse.

e) The customer must carry with him/her at all times the necessary documents and identification to cross national boundaries. Neither Acertio nor the Supplier will be held responsible nor accept any charges that result from the customer's failure to carry proper documentation or comply with local authorities. Your Booking Voucher is not a valid legal document.

f) In the event that Acertio would have to face a financial penalty as a result of the failure of a passenger to comply with local laws, regulations or other requirements imposed by the countries you wish to gain access to, leave or visit, we reserve the right to withhold service or any monies paid to us until the full sum of the penalization is paid in full.

12-Right of Admittance

a) The Supplier reserves the right to deny service to any persons under the influence of alcohol or drugs. The Supplier reserves the right to cancel service if the conduct or behaviour of any passenger is such that it affects the security of the driver, vehicle, or other passengers. Neither Acertio nor the Supplier will be held responsible for any additional charges that may result from such behaviour.

b) The consumption of alcohol or narcotics in the vehicles is strictly prohibited. Smoking is not allowed in any of the vehicles.

13-Applicable Law and Jurisdiction

a) These Terms and Conditions as well as any relation between Acertio and the customer shall be governed and subject to Spanish law. For any disputes arising form the existence, content and/or interpretation of these Terms and Conditions or any relationship between Acertio and the customer, both parties will submit themselves to the jurisdiction of the courts of the city of Barcelona, Spain.

b) Acertio reserves the right to make changes at any time to its website as well as the present Terms and Conditions.

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