Terms and Conditions

By completing your reservation you confirm that you have read, understand and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment, notifying us of any modification or cancellation of your reservation, as well as informing all other travelers in your group of their reservation details.

Book Taxi Group is a value added intermediation service to the official taxi and tour services service. As added value of booking management 365/24 (with amendment, cancellation, adaptation and modularity of the service), 24h assistance and online prepayment.

Payment of Book Taxi Group services includes payment of taxi service according to official rates approved by the local authorities of Taxi regulation.

Meeting instructions

a) All tours have an established departure location, indicated during the booking process and listed in your confirmation voucher. Please reach the departure location 15 minutes before departure time and contact our representative.

b) Unfortunately we have to respect our scheduling; If you are late we will try to re-arrange your group for a new tour, but in case of lack of availability your reservation will be cancelled and we will not refund you for the amount paid.

Modifications to Your Booking

a) Any requested change to your booking must be sent to us in writing to the following email address: info@bookairporttransfers.com  or calling to our helpline to the phone number indicated in your service voucher. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications, subject to the conditions outlined above, are allowed up to 48 hour before your first scheduled transfer.

b) You will be responsible for any increased costs incurred in the requested service as a result of any modification to your booking. Increased costs may result from changing: the size of a vehicle, your destination, additional stops or waiting time, extras, etc. You will be informed of any increased costs in the service via email, which will include a link where payment can be made.

c) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 48 hour before your first scheduled transfer.


a) All cancellation requests must be received, in writing, at our email address info@bookairporttransfers.com  a minimum of 48 hour before the day of your first scheduled tour.

b) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.

e) Cancellations made less than 48 hour before the scheduled time of the first transfer indicated on your booking voucher are NOT subject to return.

f) The trip is carried out under the responsibility of the gondolier captaining the boat. In the event of severe weather conditions, including excessive high tide or low tide, the gondolier may decide - at his sole discretion - not to make the trip for security reasons. In such cases we will propose you to make the trip on the next day or on the two days following the booking, depending on availability. You will also be able to cancel your reservation with full refund.